Shipping and Delivery

Here’s a refined Shipping & Delivery page for Nazima Agate—united with your brand values, compliant with global payment gateway policies, and infused with premium, persuasive copywriting:


🚚 Shipping & Delivery

1. Order Processing & Dispatch

  • Swift fulfillment: Orders placed before 3 PM IST on business days are processed the same day. Anything later than that ships the next working day.

  • Craftsmanship meets care: Each product is carefully picked, inspected, and lovingly packed by our artisans in Khambhat, ensuring your crystal treasures arrive in perfect condition.

2. Shipping Options & Times

Destination Service Estimated Delivery Time Shipping Charge
Within India (₹) Standard (India Post, Delhivery etc.) 3–6 business days Free on orders ₹2,500+₹150 otherwise
International Express (DHL / FedEx / UPS) 5–12 business days Based on weight & destination
Economy (Post/Sea Freight – select regions) 12–25 business days Based on weight & destination

Note: International orders may be subject to customs duties, taxes, or import fees. These vary by destination and are the recipient’s responsibility.

3. Order Tracking

  • You’ll receive a tracking number as soon as your order ships.

  • Our system syncs with carriers and payment gateways, ensuring real-time, transparent tracking information—do watch your inbox (or spam folder just in case!).

4. Payment & Checkout Compliance

  • Secure checkout: We support all major international payment gateways (Visa, MasterCard, Amex, JCB, Maestro, UPI, net‑banking, wallets). The transaction process is fully encrypted and compliant with PCI‑DSS standards—your data stays confidential and protected.

  • Automated validation: During checkout, shipping costs, estimated delivery schedules, and applicable duties are calculated upfront. You’ll always have full cost visibility before payment authorization—no surprises later.

5. Shipment Notification

  • On dispatch: You’ll get an email (and SMS if opted-in) confirming shipment—including courier name and tracking details.

  • Mid‑transit alerts: If your carrier supports it, we’ll pass along tracking updates—no need to chase us.

6. Hassle-Free Returns & Exchanges

  • 30‑day postage-paid policy: If you’re not fully delighted, return your item within 30 days of delivery in its original condition and packaging. We’ll send a prepaid return label.

  • Quick resolution: Upon receipt, expect credit, exchange, or replacement within 7 business days.

  • No fine print: No questions asked—your happiness is our priority, guaranteed.

7. Delayed or Damaged Shipments

  • We’ve got your back: In the rare event your package is delayed beyond the expected window or arrives damaged, simply reach out to us at info@nazimaagate.com with your order number and photos (if applicable).

  • We’ll immediately file a claim, resend your order, or issue a full refund—your call.

8. Customs & Import Duties

  • International customers are kindly reminded that customs, duties, taxes, or brokerage fees may apply depending on destination country regulations. These aren't included in our prices or shipping estimate and are handled by your local customs authority.

  • Tip: Contact your local customs office for exact import policies or cost estimates.

9. Why Customers Love Our Shipping

  • Free shipping on ₹2,500+: save on every order above this threshold (nazimaagate.com, nazimaagate.com)

  • Handcrafted with love: Your crystal is not just sent—it’s celebrated.

  • Compliant and secure: From checkout to delivery, every step aligns with global gateway norms.


FAQs

👉 When will my order ship?
Same day if placed by 3 PM IST on business days; otherwise next working day.

👉 Can I track my shipment?
Absolutely—tracking details are sent as soon as your order leaves our facility.

👉 What if my order is delayed?
Contact us and we’ll help you coordinate with the courier or refund your purchase.

👉 I live abroad—are there extra charges?
Potentially yes—check for duties/fees in your country. These are collected at delivery by local authorities.


Nazima Agate is more than a crystal shop—we are keepers of Khambhat heritage and artisans of intention. Our Shipping & Delivery process reflects this: fast, seamless, and deeply respectful of both your trust and our craft.

Need help? Our dedicated team is always here:
📧 info@nazimaagate.com | ☎️ +91 95377 86264

Your journey toward healing starts the moment you place your order. Everything that follows is just our way of honoring that.